Is your work environment dull and frustrating or engaging and inspiring? Is employee productivity the only meaningful metric in your organization? On the heels of last week’s flurry of articles […]
Read MoreLast week’s New York Times article, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace,” caused quite a stir. The article describes a corporate culture that apparently tolerates – and […]
Read More24/7 Wall Street just released their 2015 “America’s Best Companies to Work For” list. They studied current and former employees’ company ratings and testimonials on Glassdoor.com to establish the top […]
Read MoreHow often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
Read More“The deepest principle in human nature is the craving to be appreciated.” ― William James How many of you get enough praise on the job? I ask this question at […]
Read MoreWhy do leaders do what they do? I believe that leaders’ plans, decisions, and actions are heavily influenced by three things: their social style or personality type, the culture in […]
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