How often are you positively WOW’ed by the customer service you experience? According to Tempkin’s new customer service ratings, the best service providers include USAA in banking, credit cards, and […]
Read More“The deepest principle in human nature is the craving to be appreciated.” ― William James How many of you get enough praise on the job? I ask this question at […]
Read MoreWhy do leaders do what they do? I believe that leaders’ plans, decisions, and actions are heavily influenced by three things: their social style or personality type, the culture in […]
Read MoreI had a wonderful conversation online recently with a leader who disagreed with me. I love to engage people with different points of view in a respectful manner (from both […]
Read MoreWho you hang out with has a great influence on you. If you hang out with bigoted people, you will likely embrace bigoted ideals. If you hang out with dishonest […]
Read MoreIn the midst of our hectic lives, who are we being? It is easy to get caught up in the frantic pace we see around us or that our work […]
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