To what degree might rudeness impact team performance – and team member performance – in your workplace? Rudeness and incivility is rampant in our organizations. A 2013 study featured in […]
Read MoreCivility in our society is in short supply. Here in the US, I believe we have strayed far from the foundations of our republic. The preamble of the US Constitution, […]
Read MoreWe face a crisis of respect and civility in the US today. This crisis is not unique to Americans but a recent study describes the huge concerns many Americans have […]
Read MoreMany of us know from day-to-day experiences that customer service is getting worse, not better. A recent study from ASU’s W.P. Carey School of Business found that the number of […]
Read MoreTwo-thirds of Americans believe people can’t be trusted. So says a recent AP/GfK study. When this survey was first conducted in 1972, half of Americans felt that people were trustworthy. […]
Read MoreWhy do middle managers act the way they do? Why do front line employees behave as they do? A coaching client of mine recently told me of a loud disagreement […]
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