Culture Leadership Charge – The Cost of Rudeness

By S. Chris Edmonds / November 18, 2019 / Comments Off on Culture Leadership Charge – The Cost of Rudeness

To what degree might rudeness impact team performance – and team member performance – in your workplace? Rudeness and incivility is rampant in our organizations. A 2013 study featured in […]

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Culture Leadership Charge – We The People

By S. Chris Edmonds / October 1, 2018 / 4 Comments

Civility in our society is in short supply. Here in the US, I believe we have strayed far from the foundations of our republic. The preamble of the US Constitution, […]

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Culture Leadership Charge – A Crisis of Respect

By S. Chris Edmonds / November 6, 2017 / Comments Off on Culture Leadership Charge – A Crisis of Respect

We face a crisis of respect and civility in the US today. This crisis is not unique to Americans but a recent study describes the huge concerns many Americans have […]

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Customer Service Sucks.

By S. Chris Edmonds / December 16, 2013 / 2 Comments

Many of us know from day-to-day experiences that customer service is getting worse, not better. A recent study from ASU’s W.P. Carey School of Business found that the number of […]

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Want to Build Trust? Be Civil.

By S. Chris Edmonds / December 2, 2013 / 3 Comments

Two-thirds of Americans believe people can’t be trusted. So says a recent AP/GfK study. When this survey was first conducted in 1972, half of Americans felt that people were trustworthy. […]

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You Get What You Reward (or Tolerate)

By S. Chris Edmonds / June 17, 2013 / 7 Comments

Why do middle managers act the way they do? Why do front line employees behave as they do? A coaching client of mine recently told me of a loud disagreement […]

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