Tag Archives | Values

Values – espoused or desired in corporate culture

Culture Leadership Charge – WOW Your Customers

What was your best vacation ever? For us, it was our family vacation in 1980 at the Lost Valley Ranch in Deckers, CO.

In today’s three-minute episode of my Culture Leadership Charge video series, I share the secrets of this beautiful guest ranch’s service experience.

From the moment we arrived, everything the staff team did was focused on creating a relaxing and fulfilling experience for each guest. The western cabins, assigning horses to each guest’s comfort and experience, the amazing meals, variety of programs, and more – all were delivered by engaged, talented team members that loved working together . . . and loved serving guests.

Your team’s interactions with customers leave lasting impressions, as well. Are they as powerfully positive as those we experienced at Lost Valley? The only way to be certain is to experience your organization’s products and services as a customer, often. Ask customers for their impressions and their suggestions for making the experience less frustrating, more smooth, and more validating of their time.

It takes dedication and refinement to build a skilled, values-aligned team that consistently WOW’s your customers. Don’t leave your customer’s loyalty to chance – watch today’s video episode to learn more about how the Lost Valley Ranch did it so well.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Drobot Dean. All rights reserved.



How well does your staff team work together to WOW your customers, daily? Do your team members feel valued, respected, and trusted to do their work as a team? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

0

Culture Leadership Charge – Culture as a Competitive Advantage

Three million people quit their jobs in the US in April, 2017. Three million.

The improving economy has resulted in a 4.3 percent unemployment rate in the US. It’s likely that those folks who quit had a number of job openings to consider.

Why are these numbers important to leaders today? These indicators place greater demands on leaders to create purposeful, positive, productive work cultures, without delay.

A work environment that treats everyone with trust, respect, and dignity will inspire engaged, talented team members to stay with your company – and will attract even more engaged, talented team members to your cool culture.

In today’s three-minute episode of my Culture Leadership Charge video series, I describe the three vital elements workplaces must demonstrate to boost retention and employee engagement.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Monkey Business. All rights reserved.



What’s the quality of your team or company’s work culture today? Are people treated with trust, respect, and dignity in every interaction? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

0

Culture Leadership Charge – Values Operating System

What is your organization’s values operating system?

In today’s three-minute episode of my Culture Leadership Charge video series, I describe how every organization has values, just as every human has values. Some organizations’ values are all about results, others embrace a “service to others” environment, and some have a combination.

We see a wide range of values demonstrated in organizations, large and small, around the globe. Values are the foundation of an organization’s culture – for better or worse.

The challenge is that most leaders do not pay attention to the health of their work culture, whether they’re leading a small business or team or department or region or company or multi-national. In most organizations, the sole metric that leaders are held accountable for is results. It is rare for leaders to be held accountable for the quality of their work environment or for happy, engaged employees.

Yet where employees are happy and engaged – treated with trust, respect, and dignity in every interaction – productivity grows.

You don’t “assume” that everyone in your organization knows their performance standards and delivers them without any discussions, right? Performance clarity and accountability requires formalized goals and targets, with metrics monitored closely, every day.

So, don’t “assume” that everyone in your organization knows how you want them to treat other people at work. Values clarity and accountability requires formalized values and behaviors, with interaction quality monitored closely, every day.

To ensure values are as important as results, you need a values operating system – an organizational constitution – that ensures everyone is treated with trust, respect, and dignity in every interaction.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © S. Chris Edmonds – iStock. All rights reserved.



What is your organization’s values operating system? Do those values help ensure people are treated with trust, respect, and dignity daily – or not so much? What’s the impact of your organization’s values on employee sanity? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

0

Culture Leadership Charge – Validate Effort & Results

I post a variety of suggestions on social media every day. My suggestions are designed to inspire leaders to embrace proven techniques to boost engagement, service, and results.

In today’s three-minute episode of my Culture Leadership Charge video series, I discuss one recent post which generated a surprising response within hours. The post said, “Validate others’ efforts – not just their accomplishments.”

Western society is built upon the concept of competition. Competition isn’t a bad thing. Everyone wants to win. The problem is that this life isn’t that black and white, either winning or losing.

If we believe it is, that competitive mind set consumes us.

We get wrapped up in showing how much we know, how much better we are than others. We want others to value us, our knowledge, and our contributions.

The reality is that there are people all around us that contribute ideas, efforts, and accomplishments. They make a positive difference, every day.

These delightful people are in our families, neighborhoods, grocery stores, and workplaces.

Yet if we live in that black and white world of “I win, you lose,” the only thing that we notice is accomplishment and results.

Validating others does not diminish us. It costs us a few minutes and a few words.

That surprising response? Watch the short video clip below for the answer.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and service leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © S. Chris Edmonds – iStock. All rights reserved.



What are your beliefs about validating others? Do you thank people often for their daily efforts as well as their accomplishments? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

0

Culture Leadership Charge – Choose Cooperative Interaction

How often do team members help each other in your work environment?

Cooperative interaction boosts employee engagement, customer service, and results. Yet in most work environments, proactively helping others doesn’t happen very often.

In today’s three-minute episode of my Culture Leadership Charge video series, I share a “learning moment” I had this past weekend while plowing two feet of wet, sticky snow in our Rocky Mountain neighborhood.

I got stuck – deeply stuck. I’d spun my ATV’s tires and dug myself into a muddy, snowy hole. The good news? Within minutes, without any pleas on my part, neighbors appeared to help dig me – and pull me – out.

What would your work experience be like if you had that kind of trusting, serving, respectful relationships in your office or plant?

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and service leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © RawPixel – Adobe Stock. All rights reserved.



How often do team members help each other in your workplace? Does cooperative interaction occur frequently or not often at all? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

0

Powered by WordPress. Designed by WooThemes