Tag Archives | Trust

Culture Leadership Charge – A Crisis of Respect

We face a crisis of respect and civility in the US today.

This crisis is not unique to Americans but a recent study describes the huge concerns many Americans have with civility and respect in our country right now.

The biggest recent story is the exposure of some Hollywood producers and directors for years of sexual harassment and sexual assault of female actors. The #MeToo hashtag has exploded with women across all industries and countries sharing their experiences of sexual harassment and assault by men in power.

Incivility and disrespect play out every day in our homes, neighborhoods, workplaces, politics, and social media networks around the globe.

The 2017 survey of Civility in America, an annual study undertaken by Weber Shandwick, Powell Tate, and KRC Research, found that the belief that the US has a major civility problem is at a record high – nearly 70% of respondents agreed with that statement. 75% of Americans believe that incivility has risen to crisis levels. 73% feel that the US is losing stature as a civil nation.

Only 22% of respondents believe civility in America will get better in the coming years.

Disrespect and incivility erode trust, performance, service, and proactive problem solving – in our neighborhoods and workplaces.

There is a solution to this crisis of respect and civility.

In today’s three-minute episode of my Culture Leadership Charge video series, I describe this simple, actionable solution in detail.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!

Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube Click To Tweet

Photo © Adobe Stock – vgstudio. All rights reserved.

To what degree is your home, community, and workplace a sanctuary of civility and respect? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ twice a month updates! Text VALUES to 66866 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Best. Day. Ever.

When was your best day ever?

I had a wonderful opportunity a few weeks ago to see a program by Steve Spangler, the science guy. Steve is a hall of fame speaker and Emmy winner. He opened his presentation by sharing the reactions of a third grader back when Steve was first teaching.

When Steve was hired as an elementary school science teacher, he learned they had no space for him. No room. So he put all of his gear onto a wobbly AV cart and rolled his “kit” to classrooms on campus throughout the week. Steve immersed kids in science.

This particular week Steve’s lesson plan included walking barefoot on glass, exploding trash cans, and spitting model volcanoes. The third grader rushed home to tell her parents all about the science stuff. She talked for 10 straight minutes about all the cool stuff that happened. When her Dad asked her, “so overall, how was it?” She said, “Best. Day. Ever.”

Best. Day. Ever. How many of your employees would refer to today, at work, with you and your colleagues, as their ‘best day ever’? Would they say that ANY day at work is their “best day ever”?

In today’s three-minute episode of my Culture Leadership Charge video series, I share how great bosses create workplaces that are purposeful, positive, and productive for all employees.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!

Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube Click To Tweet

Photo © Adobe Stock – vgstudio. All rights reserved.

How can you make your workplace a bounty of “best days ever”? What was YOUR best day ever at work? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ twice a month updates! Text VALUES to 66866 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Happiness Matters

How happy are team members in your organization today? Happy team members are enthused, engaged, cooperative, creative, and productive.

A colleague shared an “interesting” conversation she had recently with the leadership team of a global firm. They were discussing increased turnover in their company. They were losing talented leaders and team members.

Exit interviews revealed that these players didn’t feel appreciated. They felt the company and it’s leaders were focused exclusively on results. Employees felt more like “cogs in a wheel” than valued contributors.

One VP suggested doing an engagement survey to learn what the rest of their global workforce thought about this issue.

The CEO boldly replied, “I don’t care about happy employees! I just want these people to produce!”

{Awkward silence.}

This CEO isn’t alone in his belief about happy employees. It’s an assumption that many senior leaders hold.

How might one influence a senior leader with this belief? How might one inspire that leader to not only understand the benefits of employee engagement and happiness but to actively encourage it?

In today’s three-minute episode of my Culture Leadership Charge video series, I share the two approaches I’ve had success with, shifting leaders’ beliefs towards employee happiness.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © iStock – S. Chris Edmonds. All rights reserved.

Are your employees happy? To they express genuine joy daily with their work, their colleagues, and their customers? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ twice a month updates! Text VALUES to 66866 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – WOW Your Customers

What was your best vacation ever? For us, it was our family vacation in 1980 at the Lost Valley Ranch in Deckers, CO.

In today’s three-minute episode of my Culture Leadership Charge video series, I share the secrets of this beautiful guest ranch’s service experience.

From the moment we arrived, everything the staff team did was focused on creating a relaxing and fulfilling experience for each guest. The western cabins, assigning horses to each guest’s comfort and experience, the amazing meals, variety of programs, and more – all were delivered by engaged, talented team members that loved working together . . . and loved serving guests.

Your team’s interactions with customers leave lasting impressions, as well. Are they as powerfully positive as those we experienced at Lost Valley? The only way to be certain is to experience your organization’s products and services as a customer, often. Ask customers for their impressions and their suggestions for making the experience less frustrating, more smooth, and more validating of their time.

It takes dedication and refinement to build a skilled, values-aligned team that consistently WOW’s your customers. Don’t leave your customer’s loyalty to chance – watch today’s video episode to learn more about how the Lost Valley Ranch did it so well.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Drobot Dean. All rights reserved.



How well does your staff team work together to WOW your customers, daily? Do your team members feel valued, respected, and trusted to do their work as a team? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ twice a month updates! Text VALUES to 66866 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Validate Effort & Results

I post a variety of suggestions on social media every day. My suggestions are designed to inspire leaders to embrace proven techniques to boost engagement, service, and results.

In today’s three-minute episode of my Culture Leadership Charge video series, I discuss one recent post which generated a surprising response within hours. The post said, “Validate others’ efforts – not just their accomplishments.”

Western society is built upon the concept of competition. Competition isn’t a bad thing. Everyone wants to win. The problem is that this life isn’t that black and white, either winning or losing.

If we believe it is, that competitive mind set consumes us.

We get wrapped up in showing how much we know, how much better we are than others. We want others to value us, our knowledge, and our contributions.

The reality is that there are people all around us that contribute ideas, efforts, and accomplishments. They make a positive difference, every day.

These delightful people are in our families, neighborhoods, grocery stores, and workplaces.

Yet if we live in that black and white world of “I win, you lose,” the only thing that we notice is accomplishment and results.

Validating others does not diminish us. It costs us a few minutes and a few words.

That surprising response? Watch the short video clip below for the answer.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and service leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © S. Chris Edmonds – iStock. All rights reserved.



What are your beliefs about validating others? Do you thank people often for their daily efforts as well as their accomplishments? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ twice a month updates! Text VALUES to 66866 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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