Tag Archives | Trust

Culture Leadership Charge – Happiness Matters

How happy are team members in your organization today? Happy team members are enthused, engaged, cooperative, creative, and productive.

A colleague shared an “interesting” conversation she had recently with the leadership team of a global firm. They were discussing increased turnover in their company. They were losing talented leaders and team members.

Exit interviews revealed that these players didn’t feel appreciated. They felt the company and it’s leaders were focused exclusively on results. Employees felt more like “cogs in a wheel” than valued contributors.

One VP suggested doing an engagement survey to learn what the rest of their global workforce thought about this issue.

The CEO boldly replied, “I don’t care about happy employees! I just want these people to produce!”

{Awkward silence.}

This CEO isn’t alone in his belief about happy employees. It’s an assumption that many senior leaders hold.

How might one influence a senior leader with this belief? How might one inspire that leader to not only understand the benefits of employee engagement and happiness but to actively encourage it?

In today’s three-minute episode of my Culture Leadership Charge video series, I share the two approaches I’ve had success with, shifting leaders’ beliefs towards employee happiness.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © iStock – S. Chris Edmonds. All rights reserved.

Are your employees happy? To they express genuine joy daily with their work, their colleagues, and their customers? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – WOW Your Customers

What was your best vacation ever? For us, it was our family vacation in 1980 at the Lost Valley Ranch in Deckers, CO.

In today’s three-minute episode of my Culture Leadership Charge video series, I share the secrets of this beautiful guest ranch’s service experience.

From the moment we arrived, everything the staff team did was focused on creating a relaxing and fulfilling experience for each guest. The western cabins, assigning horses to each guest’s comfort and experience, the amazing meals, variety of programs, and more – all were delivered by engaged, talented team members that loved working together . . . and loved serving guests.

Your team’s interactions with customers leave lasting impressions, as well. Are they as powerfully positive as those we experienced at Lost Valley? The only way to be certain is to experience your organization’s products and services as a customer, often. Ask customers for their impressions and their suggestions for making the experience less frustrating, more smooth, and more validating of their time.

It takes dedication and refinement to build a skilled, values-aligned team that consistently WOW’s your customers. Don’t leave your customer’s loyalty to chance – watch today’s video episode to learn more about how the Lost Valley Ranch did it so well.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Drobot Dean. All rights reserved.



How well does your staff team work together to WOW your customers, daily? Do your team members feel valued, respected, and trusted to do their work as a team? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Validate Effort & Results

I post a variety of suggestions on social media every day. My suggestions are designed to inspire leaders to embrace proven techniques to boost engagement, service, and results.

In today’s three-minute episode of my Culture Leadership Charge video series, I discuss one recent post which generated a surprising response within hours. The post said, “Validate others’ efforts – not just their accomplishments.”

Western society is built upon the concept of competition. Competition isn’t a bad thing. Everyone wants to win. The problem is that this life isn’t that black and white, either winning or losing.

If we believe it is, that competitive mind set consumes us.

We get wrapped up in showing how much we know, how much better we are than others. We want others to value us, our knowledge, and our contributions.

The reality is that there are people all around us that contribute ideas, efforts, and accomplishments. They make a positive difference, every day.

These delightful people are in our families, neighborhoods, grocery stores, and workplaces.

Yet if we live in that black and white world of “I win, you lose,” the only thing that we notice is accomplishment and results.

Validating others does not diminish us. It costs us a few minutes and a few words.

That surprising response? Watch the short video clip below for the answer.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and service leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © S. Chris Edmonds – iStock. All rights reserved.



What are your beliefs about validating others? Do you thank people often for their daily efforts as well as their accomplishments? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Be Present

img_0454aHow present are you with others in your life? If you’re typing something, watching something, doing something, etc. while interacting with someone, you’re not fully present.

When you’re not present, you’re sending a not-so-subtle message: “You’re not important. I don’t care about you – I care about me.”

In today’s episode of my Culture Leadership Charge video series, I explain how you can make people feel trusted, honored, and respected, in every interaction, by being present.

My Culture Leadership Charge series features short (two-to-three-minute) segments that describe proven culture leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe.

Don't miss @scedmonds #Culture #Leadership #Charge videos on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Rido. All rights reserved.

How present are you in daily interactions? How might relationships, communication, and service improve if you were fully present, every day? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Hire great leaders with these tips

Manager Congratulating Member Of Staff In Meeting

You put your business and culture at risk with every hire. If the leaders or team members you bring into your team do not embrace your organization’s common goals and shared values, then trust, respect, and dignity are eroded.

What happens when team members feel distrusted, discounted, or dismissed? They quit and leave, or – worse – they quit and stay.

Team member productivity drops. Self-preservation jumps. Cooperation diminishes. Doing the minimum seems like a good way to cope.

That’s no way to run a successful, sustainable business.

What is the most important hiring decisions you make? Who to put “in charge” of a team. A bad leadership hire – a self-centered, prideful individual – destroys team spirit, cooperation, and creative service. A brilliant leadership hire – an individual that demonstrates authentic care, grace, humor, and accountability – creates a purposeful, positive, productive team culture.

Download-the-PDF

What do great leaders do? They act daily on their primary responsibility to remove team members’ frustrations. They genuinely enjoy their team members. They laugh with (not at) team members. They celebrate team members’ efforts and accomplishments, not just at work but in the community and at home, too. They give credit rather than giving blame. They lovingly hold team members accountable for results and service. They don’t tolerate rude, aggressive, or self-serving behaviors by anyone on their team.

If all your leaders operated like this, how would it help your business? My experience and research indicates that an aligned culture with caring leaders boosts employee engagement by 40 percent, customer service by 40 percent, and results and profits by 35 percent.

That’s a powerful, positive impact.

How can you hire more genuine, caring, inspiring leaders? During your interview process, don’t focus exclusively on past accomplishments or accolades – focus equally on these tips:

Values and Behaviors – Ask leader candidates to describe their personal life values – principles that guide their day-to-day living. Ask for examples of their behaviors – plans, decisions, and actions – that model their life values or principles. Ask how they handle people they meet and interact with who hold very different values and behaviors. How kind are they? How aggressive are they?

Leadership Philosophy – Ask leader candidates to describe their leadership philosophy. What are their reasons for being a leader? What results are they striving for from their team? Who do they serve – and how? What does that candidate expect of team members? What can team members expect of the candidate? Ask yourself, “Is servant leadership a core foundation of their philosophy?”

Relationships – Ask leader candidates how they gauge the quality of their relationships with team members they’re leading. Which are the candidates’ most important relationships at work? How do they handle disagreement from team members? What do they do regularly to build and maintain positive, professional relationships with team members?

These are not “normal” interview questions or conversations. You might find that candidates are not prepared to answer these questions – you might stun them into silence! However, if you don’t inquire about these important foundational ideas, you may find you’ve made a hiring mistake – again.

Your business, your staff, and your customers all deserve the best leaders you can attract. Try these ideas out with your next leadership hire – and let me know what you learn.

Would these tips improve the quality of your hiring of leaders? What has been the impact of great/OK/lousy leader hiring in your past organizations? Share your insights on Twitter, Facebook, and LinkedIn.

Photo © Monkey Business – Adobe Stock. All rights reserved.

Subscribe!Podcast – Listen to this post now with the player below. Subscribe via RSS or iTunes.

The music heard on my podcasts is from one of my songs, “Heartfelt,” copyright © 2005-2016 Chris Edmonds Music (ASCAP). I played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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