Tag Archives | Service to Others

Culture Leadership Charge – The Power of Learning

What are you learning today – to boost your skills, contribution, and service to others?

I’m always learning. I want to keep my brain tuned and keep relevant daily.

When I’m learning, I have to work through my assumptions to assess their relevance in this new state. That’s good for me and for my brain.

Great bosses are learning all the time. They’re learning how well team members operate together. The ground rules from last week might not fit perfectly for the team this week! They’re learning how well individual team skills mesh with customer demands, in the moment. They’re learning about new demands coming down the pike – and experimenting with how to best help the team succeed, every day.

In today’s three-minute episode of my Culture Leadership Charge video series, I share with you some of the things I’m learning and why I believe learning and service are so important today – at home, at work, and in our communities.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube channel. If you like what you see, please subscribe!

Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube Click To Tweet

Photo © Adobe Stock – puhhha. All rights reserved.

What are you learning today? What do you need to learn today that would help you serve and contribute more effectively? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – No Surprises

When I was growing up, my Mom made the best desserts. I remember coming home from school one day and the house was filled with the smell of freshly baked chocolate brownies!

Mom held out a plate of her famous treats! I grabbed one, said thanks, and took a huge bite.

And – yuck. Mom changed up the recipe that day. She added walnuts to the brownies! I got a bite of walnuts when I expected a bite of pure chocolate!

I didn’t like the surprise. I was shocked.

Most employees don’t like surprises, either. Yet our organizations and work teams deliver surprises to team members all the time.

Those frequent surprises cause team members to distrust their leaders and peers. Team members learn they can’t depend on systems or people to support their efforts, to remove frustrations, or to validate ideas and contributions.

That’s no way to run a purposeful, positive, productive work culture.

In today’s three-minute episode of my Culture Leadership Charge video series, I share how you can eliminate frustrating surprises and boost trust, respect, and dignity in your work team daily.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube Click To Tweet

Photo © Adobe Stock – Wayhome Studio. All rights reserved.

What kinds of surprises happen to your team members at work? How have you reduced the frequency of workplace surprises? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Age is Just a Number

I’m old. I turned 65 this year so was able to join Medicare here in the US. I’d never thought about being a member of the Medicare generation!

65 is the age when many people retire. I’m not ready to retire. I have too many good ideas – I think – and there are many clients I plan to help in the coming years.

If I wasn’t able to provide value – to be relevant to my clients – they’d no longer invite me into their leadership teams and organizations. Clients still call me – I must be doing something right!

You may be older than your peers. You may be older than your boss! Age doesn’t matter so long as you’re contributing and serving with grace and humor.

In today’s three-minute episode of my Culture Leadership Charge video series, I outline how you can stay relevant – no matter your age – at work, at home, and in your community.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © iStock – S. Chris Edmonds. All rights reserved.

How do you stay relevant? What tips do you have to offer to help others increase their ability to serve kindly and strongly? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – WOW Your Customers

What was your best vacation ever? For us, it was our family vacation in 1980 at the Lost Valley Ranch in Deckers, CO.

In today’s three-minute episode of my Culture Leadership Charge video series, I share the secrets of this beautiful guest ranch’s service experience.

From the moment we arrived, everything the staff team did was focused on creating a relaxing and fulfilling experience for each guest. The western cabins, assigning horses to each guest’s comfort and experience, the amazing meals, variety of programs, and more – all were delivered by engaged, talented team members that loved working together . . . and loved serving guests.

Your team’s interactions with customers leave lasting impressions, as well. Are they as powerfully positive as those we experienced at Lost Valley? The only way to be certain is to experience your organization’s products and services as a customer, often. Ask customers for their impressions and their suggestions for making the experience less frustrating, more smooth, and more validating of their time.

It takes dedication and refinement to build a skilled, values-aligned team that consistently WOW’s your customers. Don’t leave your customer’s loyalty to chance – watch today’s video episode to learn more about how the Lost Valley Ranch did it so well.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Drobot Dean. All rights reserved.



How well does your staff team work together to WOW your customers, daily? Do your team members feel valued, respected, and trusted to do their work as a team? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Don’t Bump the Fishbowl

Have you ever “bumped the fishbowl?” Those fish aren’t happy when you do.

My best boss, Jerry Nutter, used this folksy reference to describe how leaders’ behavior is often much more damaging to their team members’ confidence, engagement, cooperation, and performance than leaders believe.

How do leaders “bump the fishbowl” and cause team members’ nerves to be on edge? They make structural or staffing changes with no context and no chance for questions. They take credit for team members’ work. They micromanage. They provide critical feedback 99% of the time, validating and praising only 1% of the time.

In today’s three-minute episode of my Culture Leadership Charge video series, I describe how you can ensure you never “bump the fishbowl” with your team members.

Watch the video below to learn my three steps to serving, validating, and celebrating employees’ ideas and contributions every day.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Mirek Kijewski. All rights reserved.



Does your boss “bump the fishbowl” today? What is the impact of that boss’ behavior? How do your best bosses facilitate your success? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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