Do You Manage People's Results Or Their Energy?

By S. Chris Edmonds / April 9, 2012 / 9 Comments

How do leaders in your organization see their jobs? Not long ago a culture client told me, “I used to see my job as managing processes and results. Now I […]

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Cultivate Intelligent Disobedience

By S. Chris Edmonds / February 20, 2012 / 10 Comments

A recent coaching conversation with a senior leader provided great insights. This client described a situation where an employee followed their company policies but his customer did not feel heard […]

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Plot Your Path to Ethical Behavior

By S. Chris Edmonds / January 30, 2012 / 2 Comments

This past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent […]

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Poor Leadership Practices Cost You Customers

By S. Chris Edmonds / January 23, 2012 / 2 Comments

Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]

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Keep Everyone "In The Loop"

By S. Chris Edmonds / January 9, 2012 / 5 Comments

In my work with Blanchard clients, one of the most frequently mentioned challenges in client organizations is “communication.” It’s a broad term – too broad to understand exactly what the […]

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Be A Values-Aligned Leader

By S. Chris Edmonds / December 19, 2011 / Comments Off on Be A Values-Aligned Leader

The new year is only weeks away. Traditionally this is a time to reflect on the past year’s accomplishments and missed opportunities, then plan for a more effective approach for […]

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Do you want to boost engagement by 40%?

Chris will show you how to better align your culture in a step-by-step process that has worked time and time again.

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