In a recent discussion with a key leader I’m coaching, some insights on the impact of requests arose. We’ve been talking about creating clarity for values expectations across the team […]
Read MoreA recent coaching conversation with a senior leader provided great insights. This client described a situation where an employee followed their company policies but his customer did not feel heard […]
Read MoreLast month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
Read MoreIn my work with senior executives, a key question that I ask is, “What are you trying to accomplish: success or significance?” It’s a more difficult question than it seems […]
Read MoreIt’s time to draft your New Year’s Resolutions for 2012. What goals will you set for yourself in your professional life for the next twelve months? Most of us have […]
Read MoreIn a recent webinar, Blanchard program director and senior researcher David Witt presented findings from his analysis of data from over 200 companies that have completed Blanchard’s “Cost of Doing […]
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