Coaching – Not Conversion

By S. Chris Edmonds / March 5, 2012 / Comments Off on Coaching – Not Conversion

In a recent discussion with a key leader I’m coaching, some insights on the impact of requests arose. We’ve been talking about creating clarity for values expectations across the team […]

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Cultivate Intelligent Disobedience

By S. Chris Edmonds / February 20, 2012 / 10 Comments

A recent coaching conversation with a senior leader provided great insights. This client described a situation where an employee followed their company policies but his customer did not feel heard […]

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Poor Leadership Practices Cost You Customers

By S. Chris Edmonds / January 23, 2012 / 2 Comments

Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]

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Is Your Target Success or Significance?

By S. Chris Edmonds / January 16, 2012 / 5 Comments

In my work with senior executives, a key question that I ask is, “What are you trying to accomplish: success or significance?” It’s a more difficult question than it seems […]

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Resolved: Demonstrate Effective Leadership

By S. Chris Edmonds / January 2, 2012 / Comments Off on Resolved: Demonstrate Effective Leadership

It’s time to draft your New Year’s Resolutions for 2012. What goals will you set for yourself in your professional life for the next twelve months? Most of us have […]

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Poor Leadership Practices Cost You Money

By S. Chris Edmonds / December 12, 2011 / Comments Off on Poor Leadership Practices Cost You Money

In a recent webinar, Blanchard program director and senior researcher David Witt presented findings from his analysis of data from over 200 companies that have completed Blanchard’s “Cost of Doing […]

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