Tag Archives | Relationships

Culture Leadership Charge – No Surprises

When I was growing up, my Mom made the best desserts. I remember coming home from school one day and the house was filled with the smell of freshly baked chocolate brownies!

Mom held out a plate of her famous treats! I grabbed one, said thanks, and took a huge bite.

And – yuck. Mom changed up the recipe that day. She added walnuts to the brownies! I got a bite of walnuts when I expected a bite of pure chocolate!

I didn’t like the surprise. I was shocked.

Most employees don’t like surprises, either. Yet our organizations and work teams deliver surprises to team members all the time.

Those frequent surprises cause team members to distrust their leaders and peers. Team members learn they can’t depend on systems or people to support their efforts, to remove frustrations, or to validate ideas and contributions.

That’s no way to run a purposeful, positive, productive work culture.

In today’s three-minute episode of my Culture Leadership Charge video series, I share how you can eliminate frustrating surprises and boost trust, respect, and dignity in your work team daily.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

Check out @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube Click To Tweet

Photo © Adobe Stock – Wayhome Studio. All rights reserved.

What kinds of surprises happen to your team members at work? How have you reduced the frequency of workplace surprises? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Don’t Bump the Fishbowl

Have you ever “bumped the fishbowl?” Those fish aren’t happy when you do.

My best boss, Jerry Nutter, used this folksy reference to describe how leaders’ behavior is often much more damaging to their team members’ confidence, engagement, cooperation, and performance than leaders believe.

How do leaders “bump the fishbowl” and cause team members’ nerves to be on edge? They make structural or staffing changes with no context and no chance for questions. They take credit for team members’ work. They micromanage. They provide critical feedback 99% of the time, validating and praising only 1% of the time.

In today’s three-minute episode of my Culture Leadership Charge video series, I describe how you can ensure you never “bump the fishbowl” with your team members.

Watch the video below to learn my three steps to serving, validating, and celebrating employees’ ideas and contributions every day.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © Adobe Stock – Mirek Kijewski. All rights reserved.



Does your boss “bump the fishbowl” today? What is the impact of that boss’ behavior? How do your best bosses facilitate your success? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Culture Leadership Charge – Values Operating System

What is your organization’s values operating system?

In today’s three-minute episode of my Culture Leadership Charge video series, I describe how every organization has values, just as every human has values. Some organizations’ values are all about results, others embrace a “service to others” environment, and some have a combination.

We see a wide range of values demonstrated in organizations, large and small, around the globe. Values are the foundation of an organization’s culture – for better or worse.

The challenge is that most leaders do not pay attention to the health of their work culture, whether they’re leading a small business or team or department or region or company or multi-national. In most organizations, the sole metric that leaders are held accountable for is results. It is rare for leaders to be held accountable for the quality of their work environment or for happy, engaged employees.

Yet where employees are happy and engaged – treated with trust, respect, and dignity in every interaction – productivity grows.

You don’t “assume” that everyone in your organization knows their performance standards and delivers them without any discussions, right? Performance clarity and accountability requires formalized goals and targets, with metrics monitored closely, every day.

So, don’t “assume” that everyone in your organization knows how you want them to treat other people at work. Values clarity and accountability requires formalized values and behaviors, with interaction quality monitored closely, every day.

To ensure values are as important as results, you need a values operating system – an organizational constitution – that ensures everyone is treated with trust, respect, and dignity in every interaction.

My Culture Leadership Charge series features short (two-to-three-minute) videos that describe proven culture leadership and servant leadership practices that boost engagement, service, and results across your work teams, departments, regions, and even your entire company.

Each episode’s “charge” is a challenge for everyone in your organization – not just leaders – to refine their behaviors and ensure everyone is treated respectfully at all times.

You’ll find my Culture Leadership Charge episodes and more on my YouTube and Vimeo channels. If you like what you see, please subscribe!

View @scedmonds #Culture #Leadership Charge video series on @YouTube http://drtc.me/ytube & @Vimeo http://drtc.me/vimeo Click To Tweet

Photo © S. Chris Edmonds – iStock. All rights reserved.



What is your organization’s values operating system? Do those values help ensure people are treated with trust, respect, and dignity daily – or not so much? What’s the impact of your organization’s values on employee sanity? Share your insights on Twitter, Facebook, and LinkedIn.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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Everybody Knows Your Name

Group Of Friends Having Outdoor Barbeque At HomeHow well do your employees – team members in your organization – know each other? If you want a work environment that values positive relationships as well as top performance, this is an important question to consider.

Years ago I studied the W.L. Gore company. Their unique culture, based on a holacracy (no bosses), has served that company well since it’s founding over 50 years ago.

In discussions with key Gore leaders, I learned about another practice they embrace to this day. Their functional teams and plants are no larger than 300 people. Why? “When those units get too large, nobody knows your name,” one VP explained. “In smaller units, people feel more involved and connected.”

In a 2010 interview with Gary Hamel, Gore CEO Terri Kelly says that in big business units or plants, “the sense of ownership, the involvement in decision-making, the feeling that I can make an impact starts to get diluted.”

Tom Peters tells the story of a company that was facing a complicated project with aggressive deadlines. The company had brought in experts from other organizations from around the globe. The project team was really struggling to get clear on how they’d work together, on how they’d blend their various skills to deliver this project on time, under budget, and with a minimum of drama. Tom says, “They discovered a remarkable tool to get people to cooperate. The tool? A BBQ!”

Peters describes how this classic casual meal together helped team members learn about their project team peers away from the demands and pressures of the project. They learned about each others’ passions, hobbies, and stories. The BBQ’s worked so well, they held them each week. These BBQ’s became this team’s “community foundation.” Relationships improved. Cooperation improved. Solutions were arrived at and implemented.

Later, after the project was delivered to rave reviews, the company credited the team’s success to those BBQ’s.

My son Andy experienced the power of casual social gatherings recently. He’s a huge board game fan. He found peers at his job (in a big box home improvement store) who were also board game fans – so, he invited six people over for an evening of board games.

They had a ball. He said everyone “knew” each other from work but they hadn’t spent any time connecting or visiting beyond work responsibilities. They loved the games and truly enjoyed their new friends. Some had worked at the store for years and had never made these connections.

How can leaders of teams create a common bond among team members? I don’t think its mandatory that all team members are best buddies, but there is no question that common goals and shared values boost productivity, engagement, and service. Here’s proof.

No matter how large their organization, leaders can boost connection and cooperation by intentionally building community. Whether its BBQ’s or other activities together, such events help people know each other beyond their work roles. Those bonds can help accelerate cooperative interaction, innovative solutions, and meaningful contributions together.

What do you have to lose?

How did your best bosses create common goals and shared values? In what ways does your current team connect beyond work roles – and how does it help work get done? Share your insights on Twitter, Facebook, and LinkedIn.

Photo © Monkey Business – Dollar Photo Club. All rights reserved.

Subscribe!Podcast – Listen to this post now with the player below. Subscribe via RSS or iTunes.

The music heard on my podcasts is from one of my songs, “Heartfelt,” copyright © 2005 Chris Edmonds Music (ASCAP). I play all instruments on these recordings.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

Bad Bosses Erode Performance and Engagement

How engaged are your employees at work? How productive are they?

Great leaders – those who inspire top performance AND genuine team member engagement – pay attention to both productivity and employee engagement, every day.

Why? Because a work environment that treats team members with trust, dignity, and respect in every interaction boosts engagement, service, and results.

The biggest influence on employee engagement? Jim Clifton, the Chairman of Gallup, says it’s the quality of your leaders. In his post, Millions of Bad Managers are Killing America’s Growth, Clifton states that an estimated seven million lousy managers are “not properly developing or worse, are outright depressing . . . millions of US employees.”

Tiny HR’s 2014 Employee Engagement and Organizational Culture report found that 49% of employees are not satisfied with their direct supervisor. Only 21% of employees said they feel strongly valued at work.

In Workfront’s 2015 Work-Life Report, sixty percent of employees believe bad bosses (those who are demanding, overbearing, and mean) have the greatest negative impact on work-life balance. Poor work-life balance is costly. 68% of employees report poor morale, while over 40% report employee burn out, high turnover, and poor productivity.

These studies – and many more – underscore the significant impact that the quality of your leaders have on team member engagement, service, and results.

I don’t think companies intentionally hire bad bosses. I do believe, though, that companies tolerate bad behavior from bosses far too frequently.

Any instance of bad behavior – be it yelling, cursing, demeaning, etc. – erodes trust, dignity, and respect. Why would companies allow these interactions? In my interviews with senior leaders, they frequently report bad behavior – but they discount the negative impact. “Oh,” they’ll say, “everybody knows that’s just how Bob is.” Or they might tell me how Bob’s team “always comes through at the end of the quarter.” Or they’ll say, “Bob doesn’t know any better.”

Or they’ll say, “I’ve tried, but nothing works. I don’t know what else to do.”

These are difficult conversations if your company has never formalized how people need to treat each other at work. If the only targets you set are performance standards, then people – bosses and team members – often behave badly to deliver those results.

The best way to move forward – and to hire aligned bosses moving forward – is to craft an organizational constitution. An organizational constitution is a formal statement of your company’s (or team’s or department’s) purpose, values and behaviors, strategies, and goals.

By formalizing the values you want modeled in every interaction – including defining values in observable, tangible, behavioral terms – you create clear agreements with your leaders about how they are to manage their team members as well what performance standards are required.

If, for example, you have a “respect” value and one of your behaviors is “I treat everyone in a civil manner at all times,” you can measure the degree to which leaders actually do treat others civilly. If they do, praise and encourage them. If they don’t, redirect them promptly.

If they continue to treat people badly, lovingly help them out of your organization. The quality of workplace interactions is too important to leave it in the hands of mean leaders.

Want to learn more about creating workplace inspiration with an organizational constitution? My latest book, The Culture Engine, will help.

Don’t let bad bosses erode team member performance and engagement. Demand civil treatment and model it, in every interaction.

What do you think? Do you believe that bad bosses erode engagement and performance in your company? Share your insights on Twitter, Facebook, and LinkedIn.

Photo © katie_martynova – Dollar Photo Club. All rights reserved.

Subscribe!Podcast – Listen to this post now with the player below. Subscribe via RSS or iTunes.

The music heard on my podcasts is from one of my songs, “Heartfelt,” copyright © 2005 Chris Edmonds Music (ASCAP). I play all instruments on these recordings.


Subscribe to Chris’ mobile updates, texted right to your smartphone! Text VALUES to 72000 or head here.


Chris’ new “Culture Leadership Charge” series and the rest of his video clips can be found on YouTube. Subscribe to Chris’ YouTube channel.


vimeo_logoChris’ new “Culture Leadership Charge” series and the rest of his video clips are also available on Vimeo. Subscribe to Chris’ Vimeo channel.


podcast_subscribeSubscribe to Chris’ posts via RSS.


itunes_subscribeListen to or subscribe to over 300 of Chris’ Culture Leadership Podcasts on iTunes.


The music heard on Chris’ podcasts is from one of his songs, “Heartfelt,” copyright © 2005-2017 Chris Edmonds Music (ASCAP). He played all instruments, recorded all tracks, and mastered the final product for your listening pleasure.

Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, Chris will receive an affiliate commission. Regardless, Chris only recommend products or services he uses personally and believes will add value to his readers. Chris is disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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