Years ago I was interviewing a CEO before presenting a keynote to 500 of his company’s leaders. I asked him what differentiated his company from other competitors in the industry. […]
Read MoreI’m always on the lookout for unique corporate cultures. There’s no “wrong” corporate culture, so long as three elements are fully present: 1) employees demonstrate high work passion, 2) customers […]
Read MoreA global study about the psychological health and safety of today’s workplaces recently caught my attention. The Reuters News-sponsored study by Ipsos Public Affairs found that 27% of 14,000 workers […]
Read MoreThis week marks the official launch of my new book, #POSITIVITY AT WORK tweet, co-authored with the fabulous Lisa Zigarmi. The book is a quick read, featuring 140 quotes (of […]
Read MoreLast month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
Read MoreThese past three years have been hard on families all over the globe. The recession has generated difficult circumstances for anyone touched by unemployment, foreclosures, and worse. Though the global […]
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