In the middle of a busy afternoon, two senior leaders engaged in a screaming match in the office.
They cursed and yelled at each other in full view of 30 employees.
Their behavior was disrespectful and appalling. It was uncomfortable and embarrassing to watch.
I asked the company president about the argument. He said, “I know. It happens all the time.” I asked, “Why do you tolerate that bad behavior?” He replied, “I told them to stop.”
I stated the obvious: “Telling them to stop has not caused them to stop. You’re tolerating incivility and disrespect, which erodes performance, engagement, and service.” The president knew all that. He was frustrated and didn’t know how to make his senior leaders behave.
Bad behavior in our workplaces is all too common. Workplace civility expert Christine Porath has found that 98 percent of employees she has interviewed over the past twenty years have experienced uncivil behavior at work. In 2011, half of respondents said they were treated badly at least once a week.
You get what you tolerate. If you enable bad behavior – by ignoring it, by demanding it stop then doing nothing when it continues, by modeling bad behavior yourself at times, etc. – bad behavior occurs more frequently.
If you demand civility – ensuring everyone is treated with trust, respect, and dignity in every interaction – civil behavior occurs more frequently.
Here are the “top four” bad workplace behaviors that you need to quash, right now. They are listed from the “somewhat benign” to the “most damning.”
Demeaning, Discounting, and Dismissing – The three “D’s” happen so often and so casually at work, it seems like they’re not that big of a problem. However, the three “D’s” are gateway behaviors to much worse (as we’ll see in a moment). This combination has no beneficial impact on the players, the work, or the business. The three “D’s” are always used to “prove” that the deliverer is smarter, better, more capable, etc. then the receiver. In positive workplaces, ideas can be debated loudly and assertively AND people are treated civilly and kindly, no matter what.
Lying – This one is often known as “lying, cheating, stealing.” What happens when people lie, when they take credit for others’ work, when they say they’re done but haven’t started, when they “bend the rules” to accommodate their desires? They get found out – their lie is exposed to the light of day. Lying to protect a colleague is still lying. Telling an untruth – no matter how small – erodes confidence and performance.
Tantrums – Now we’re getting to mad skills, meaning “one is highly skilled at demonstrating one’s anger!” Throwing a hissy fit is selfish and self-serving. It makes the issue all about the tantrum-thrower rather than about root cause: missed promises or lies or a lack of skills, etc. Yelling, cursing, throwing things, slamming doors – we’ve seen it all. These actions mask the underlying problem(s). If left unaddressed, everyone who works with the tantrum-thrower is forced to accommodate the brute’s whims, walking on eggshells every day.
Bullying – this is by far the most harmful of bad workplace behaviors. The Workplace Bullying Institute defines bullying as abusive conduct that is threatening, intimidating, and humiliating. Their 2014 study found that 27 percent of American workers have current or past direct experience with abusive conduct at work. 72 percent are aware of workplace bullying. The most troublesome finding? 72 percent of employers deny, discount, rationalize or defend bullying. Bullying in any form destroys workplace trust, respect, and dignity.
These four bad behaviors ruin any chance of a positive, productive culture. Don’t tolerate them – quash them.
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