Customer Service Department?

By S. Chris Edmonds / June 20, 2011 / Comments Off on Customer Service Department?

It was a pretty simple transaction. I ordered a pedal for my guitar stage rig (check out Chris’ “working musician” life here). It was a “scratch and dent” item, meaning […]

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Organizations "Create Their Own Weather"

By S. Chris Edmonds / June 13, 2011 / Comments Off on Organizations "Create Their Own Weather"

The wildfires in Arizona, USA, these past two weeks have burned nearly 700 square miles. The fires recently moved into New Mexico. As of this weekend, fire crews indicate the […]

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Values Clarity from Scratch

By S. Chris Edmonds / June 6, 2011 / 1 Comment

Years ago a client helped me understand the impact of “foggy” values. This gentleman was a semi-pro soccer player (that’s “football player” to all countries around the globe except the […]

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THANK YOU for Your Service

By S. Chris Edmonds / May 30, 2011 / 4 Comments

“Thank you for your service.” I was traveling back from a week-long conference. I’d been on my feet for three days straight. I’d signed my book for dozens of folks […]

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Crush Stupid Policies

By S. Chris Edmonds / May 23, 2011 / 1 Comment

Years ago I discovered something about organizations and policy creation. The client was a municipal government – city, not county or state. I was teaching a leadership program and participants […]

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Is Yours a "Me" Culture or a "WE" Culture?

By S. Chris Edmonds / May 16, 2011 / Comments Off on Is Yours a "Me" Culture or a "WE" Culture?

My delightful Dad’s funeral service at Riverside National Cemetery was May 3, 2011. During that week, we spent a lot of time driving around Orange County, CA (and out to […]

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