This week marks the official launch of my new book, #POSITIVITY AT WORK tweet, co-authored with the fabulous Lisa Zigarmi. The book is a quick read, featuring 140 quotes (of […]
Read MoreA recent coaching conversation with a senior leader provided great insights. This client described a situation where an employee followed their company policies but his customer did not feel heard […]
Read MoreI recently received an inquiry from a Blanchard sales partner. She had a potential client that wanted a business ethics class. The answer was easy: “No, Blanchard doesn’t offer courses […]
Read MoreI’ve been engaged with an aspiring leader for a couple of months, providing coaching about effective leadership in three contexts: self, leading others, and leading teams. I love these coaching […]
Read MoreThis past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent […]
Read MoreLast month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
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