This past week the World Economic Forum was held in Davos, Switzerland. The mood was somber, as it should be, given the current state of the global economy. A recent […]
Last month one of my blog posts discussed the impact of poor leadership on revenues. Today I’ll discuss the impact of poor leadership on the customer experience. Each year since […]
In my work with senior executives, a key question that I ask is, “What are you trying to accomplish: success or significance?” It’s a more difficult question than it seems […]
In my work with Blanchard clients, one of the most frequently mentioned challenges in client organizations is “communication.” It’s a broad term – too broad to understand exactly what the […]
It’s time to draft your New Year’s Resolutions for 2012. What goals will you set for yourself in your professional life for the next twelve months? Most of us have […]